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Please allow 2 to 5 business days for order processing (certain items require longer times as is indicated on those product pages.)
Delivery times may vary. Orders are processed and delivered during the business week (Monday – Friday). We do not guarantee delivery by a specific date or time.
*Certain rural areas as well as large bulky items may incur additional shipping fees. This fee will be displayed during the checkout process.
To give you the best possible service, we use a variety of couriers depending on which best suits your needs. You will have the ability to select your courier of choice during the checkout process. Please note that when the delivery team brings a package to you, a signature may be required to finalize the delivery.
Return new and unused items within 30 days of delivery for a refund. Items must be returned in their original product packaging including all literature / documentation and original tags.
Canada Post Return ID Number: PR870152
There are no restocking fees on product returns that meet the above conditions.
Need to make an exchange? Go ahead and place a new order for the merchandise that you would like. The items that you return will be processed as a refund on the original method of payment.
This will ensure that your new items don't go out of stock and that you get your new gear faster!
Tires: returns or exchanges of tires will incur a restocking fee of $10 per tire.
Easy return delivery!
- To help you, we offer you a prepaid return label that you can print at home or return to the store directly at Génération Sport at 945 chemin rhéaume, st-michel, qc, j0l 2j0.
- The cost of using the label will be deducted at the time of your refund.
- Helmets & Apparel: Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet if trying boots or to wear your helmet indoors before heading out on the bike.
- Vehicle Parts: Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Sales tax amounts are calculated based on the delivery shipping address:
QC: 5% GST & 9.975% TVQ
ON: 13% HST
PEI, NS, NB & NL: 15% HST
- Rest of Canada: 5% GST